CONTACT US FOR ANY QUESTIONS

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    FREQUENTLY ASKED QUESTIONS

    How is my payment information stored?

    Xteese takes your privacy and security seriously.  All payment information you select to be stored is stored using industry-standard 256-bit encryption.

    What if the product is damaged in the mail?

    If something arrives damaged, send a photo of the damaged goods to support@inooxy.com, then we’ll gladly send a replacement at no cost to you.

    How can I return an item?

    The return address of your product is by default is based on where your package was fulfilled:

    • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
    • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
    • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
    • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
    • Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
    • Packages fulfilled by our partner facilities in Australia are returned to:40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
    • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
    • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

    Will you restock items indicated as “out of stock?”

    Yes, as soon as the product is available the status will be changed to “In Stock”. Please note that the unavailability of the product element may cause delayed “In Stock” status.

    Is xteese available in all countries?

    We don’t ship to some countries because of legal restrictions or shipping carrier limitations.

    The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

    • Crimea, Luhansk, and Donetsk regions in Ukraine
    • Russia
    • Belarus
    • Ecuador
    • Cuba
    • Iran
    • Syria
    • North Korea